Concierge Support
Your Personal Automotive Concierge, 24/7
Ownership at MAC WHEELS LIMITED extends far beyond the purchase. Every client is assigned a dedicated Personal Concierge — a single point of contact for everything from maintenance scheduling to lifestyle recommendations. Available 24 hours a day, 7 days a week, your concierge ensures an effortless ownership experience.
Alexandra Sterling
Senior Personal Concierge
Your Dedicated Personal Advisor
From the moment you purchase, a named Personal Concierge becomes your single point of contact for all things automotive. Your concierge knows your vehicle, your preferences, and your schedule — delivering proactive, personalized service that anticipates your needs before you express them.
Named Concierge Assignment
You receive a dedicated concierge — a single person who learns your preferences, remembers your history, and provides continuity across every interaction. No call centers, no transfers.
Direct Communication
Reach your concierge via phone, text, email, or video call — whatever channel you prefer. Your concierge responds within 15 minutes during business hours and within 60 minutes after hours.
Proactive Scheduling
Your concierge monitors your vehicle's service intervals, registration dates, and warranty milestones — reaching out proactively to schedule appointments that fit your calendar.
Comprehensive Service Center
From routine maintenance to unexpected issues, your concierge orchestrates every service need. We coordinate with certified service centers, arrange pickup and delivery, provide loaner vehicles, and handle every detail so you never have to think about automotive maintenance.
Maintenance Management
Your concierge schedules all routine service, arranges vehicle pickup and return, provides a complimentary Apex loaner vehicle, and returns your car washed and detailed.
Emergency Assistance
24/7 roadside assistance with priority dispatch. Your concierge coordinates towing, alternate transportation, and repair logistics — minimizing disruption to your schedule.
Detailing & Storage
Access our network of premium detailers and climate-controlled storage facilities. Seasonal storage, concours preparation, and paint protection services managed entirely through your concierge.
Travel & Transport
Need your vehicle at your vacation home? Your concierge arranges enclosed transport to any destination in the continental United States with full insurance coverage.
Beyond Automotive: Lifestyle Services
Your concierge relationship extends into lifestyle management. Access exclusive event invitations, track day experiences, new model previews, and curated automotive experiences that transform vehicle ownership into a complete luxury lifestyle.
Exclusive Events
Invitations to private new model unveilings, manufacturer track experiences, concours delegations, and curated automotive lifestyle events throughout the year.
Performance Experiences
Access to closed-course driving instruction, track days with professional coaching, and high-performance driving programs at premier racing circuits across the country.
Ownership Milestones
Personalized recognition of ownership anniversaries, vehicle delivery anniversaries, and curated gifts that celebrate your relationship with MAC WHEELS LIMITED.